PainTrace® Shop Return & Refund Policy

Customer expected to thoroughly inspect each delivery and item purchased from Any damages, irregularities or discrepancies must be reported to a BioTraceIT™ representative at or 855-571-1888 within (2) days of receipt to be eligible for evaluation for return and/or refund.

Returns and/or refunds are determined on an individual basis. No PainTrace® Wearables or other accessories may be returned to BioTraceIT except by prior authorization by BioTraceIT.


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