Navigate to dash.biotraceit.com and use the same login information as the PainTrace® App on your PainTrace® iPad. Before using the website, ensure you have cleared your cache and cookies.
In Chrome:
Keyboard Shortcut (pressed simultaneously) Ctrl + Shift + Delete
OR Steps: On your computer, open Chrome. At the top right, click 3 dots. Click More tools. Clear browsing data. At the top, choose a time range. To delete everything, select All time. Next to "Cookies and other site data" and "Cached images and files," check the boxes. Click Clear data.
Firefox:
Keyboard Shortcut (pressed simultaneously) à Ctrl + Shift + Delete
OR Steps: Click the menu button. and select Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data. Ensure both the Cookies and Site Data and Cached Web Content are check marked, click the Clear button. Close the about:preferences page. Any changes you have made will automatically be saved.
Safari: (Mac users only)
Keyboard Shortcut (pressed simultaneously) Opt + ⌘ Cmd + E
OR Steps: Click on the Safari drop-down menu and select Preferences. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window. Select the Develop drop-down menu. Click Empty Cache. Clear browser history.